If you are searching for the official KSEB complaint number, Kerala State Electricity Board Limited provides several channels to register power-supply complaints, report electrical emergencies, check complaint status, and contact the relevant section office.
Consumers should use official KSEB channels and keep their consumer number ready before registering a complaint.
Information verified on August 26, 2026: Phone numbers and online services may change. Confirm the latest details through the official KSEB website before sharing personal information.
Official KSEB Customer-Care Numbers
The main KSEB customer-care options are:
- KSEB toll-free helpline: 1912
- Alternate customer-care number: 0471-2555544
- WhatsApp and automated service number: 9496001912
- Electrical accident and emergency number: 9496010101
- Customer-care email: ccc@kseb.in
- Official website: https://kseb.in/
- Web Self Service: https://wss.kseb.in/
These contact details are published through official KSEB resources. Consumers should avoid relying on unverified numbers circulated through social media.
How to Register a KSEB Complaint Through 1912
Consumers can call 1912 to register complaints, submit service requests, or ask questions concerning their electricity connection.
Before calling, keep the following information ready:
- 13-digit consumer number
- Registered mobile number
- Name of the consumer
- Address or landmark
- Nature of the complaint
- Details of any visible electrical danger
Follow the current IVR instructions provided during the call. Menu options may change, so listen carefully before selecting an option.
After registration, save the complaint or reference number provided by the system.
KSEB WhatsApp Complaint Number
KSEB provides 9496001912 for automated complaint registration and WhatsApp-based services.
Consumers may use the WhatsApp chatbot to access available complaint, service, and billing options.
When using WhatsApp:
- Save
9496001912as an official KSEB service number. - Open WhatsApp and send a message.
- Follow the automated instructions.
- Enter the correct consumer number when requested.
- Select the appropriate complaint or service option.
- Save the acknowledgement or complaint number.
Never share passwords, card details, bank-account credentials, PINs, or OTPs through an unofficial WhatsApp account.
Always confirm that you are using the number published by KSEB.
Register a No-Power Complaint by SMS
According to KSEB’s customer-support information, consumers without smartphones may be able to register a no-power complaint by sending an SMS in the following format:
NP 13-DIGIT-CONSUMER-NUMBER
Send the message to:
9496001912
Replace the example with the correct 13-digit consumer number. Service availability and SMS charges may depend on the current KSEB system and the user’s telecom provider.
KSEB Electrical Emergency Number
Electrical accidents and dangerous situations should be reported immediately to:
9496010101
This number is intended for electrical accidents and emergencies requiring urgent attention.
Examples may include:
- Fallen or broken power lines
- Exposed live wires
- Electric poles damaged by accidents or weather
- Electrical fire involving supply infrastructure
- Electric shock incidents
- Trees or structures touching power lines
- Dangerous sparking from transformers or lines
- Floodwater suspected of being electrically charged
Keep a safe distance from fallen wires, poles, transformers, and damaged electrical equipment. Do not touch an injured person if they may still be in contact with a live electrical source.
Warn others to stay away and contact KSEB and the appropriate emergency services immediately.
Register a Complaint Online
Consumers can register complaints and service requests through the official KSEB Web Self Service portal:
Register a KSEB complaint or service request
The portal may request information including:
- Consumer number
- Complaint category
- Service-request type
- Mobile number
- Address or landmark
- Description of the issue
After submitting the complaint, save the acknowledgement or reference number.
The portal also provides options for checking complaint status and accessing other consumer services.
How to Find Your KSEB Section Office
KSEB maintains an official contact directory containing section-office information.
Visit:
KSEB Official Contact Directory
Search for your location or section office to find available details such as:
- Section-office name
- Section code
- Office telephone number
- Office email address
- Subdivision
- Division
- Electrical circle
- Region
Using the official searchable directory is safer than depending on an old copied list because office numbers and organisational details may change.
If you do not know your section office, check your electricity bill or use KSEB’s official website to identify the office connected to your consumer number.
KSEB Complaint Email
Consumers may send genuine complaints or service-related enquiries to:
Include:
- Consumer name
- Consumer number
- Registered mobile number
- Address
- Complaint details
- Previous complaint number, if available
- Relevant photographs, where safe and necessary
Do not email passwords, OTPs, payment-card details, or unnecessary identity documents.
For electrical emergencies, use the official emergency number instead of waiting for an email response.
Information to Collect Before Registering a Complaint
Keeping the correct information ready may help KSEB identify and process the complaint.
Prepare:
- 13-digit consumer number
- Registered consumer name
- Mobile number
- Exact location
- Nearby landmark
- Type of complaint
- Approximate time the issue started
- Previous complaint reference, if any
For neighbourhood power failures, check whether nearby houses are also affected. This information may help distinguish a local connection problem from a wider outage.
Common KSEB Complaint Types
Consumers may use the official channels for issues such as:
- No power supply
- Low or high voltage
- Frequent interruption
- Meter-related complaints
- Billing enquiries
- Damaged service wires
- Street-level electrical hazards
- Transformer problems
- Service-request status
- Online-payment concerns
- Ownership or connection-related services
The available complaint categories may differ between the helpline, WhatsApp chatbot, and online portal.
What to Do After Registering a Complaint
After submitting a complaint:
- Save the complaint number.
- Note the date and time of registration.
- Check complaint status through the official portal where available.
- Keep previous reference numbers when following up.
- Avoid registering repeated duplicate complaints within a short period unless there is an urgent safety concern.
- Escalate unresolved complaints through official KSEB grievance channels.
For a dangerous electrical situation, do not wait near the affected equipment. Move to a safe location and prevent others from approaching it.
Frequently Asked Questions
What is the KSEB toll-free complaint number?
The main toll-free customer-care number published by KSEB is 1912.
What is the KSEB WhatsApp number?
KSEB provides 9496001912 for WhatsApp and automated complaint or service options.
What is the number for electrical accidents?
Electrical accidents and urgent electrical dangers can be reported through 9496010101.
Can I register a complaint online?
Yes. Consumers can use the official KSEB Web Self Service portal.
How can I find my local KSEB office number?
Use the official KSEB Contact Directory and search for your section office or location.
Should I share an OTP through WhatsApp or a phone call?
Do not share passwords, PINs, CVVs, or banking OTPs with anyone. Use only authentic KSEB channels and follow the instructions displayed on official platforms.
Is Digit Kerala connected with KSEB?
No. Digit Kerala is an independent informational website and is not affiliated with or authorised by KSEB.
Conclusion
For general electricity complaints, consumers can call 1912 or use KSEB’s Web Self Service portal.
The official WhatsApp and automated service number is 9496001912, while electrical accidents and urgent dangers should be reported to 9496010101.
Because section-office details may change, use KSEB’s official online contact directory instead of relying on an old static list.
Disclaimer
This article is provided for general informational and public-awareness purposes only. Digit Kerala is not affiliated with Kerala State Electricity Board Limited or the Government of Kerala. Contact details and procedures may change. Verify the latest information through the official KSEB website before taking action. In an electrical emergency, move to a safe location and contact the appropriate emergency services immediately.